Privacy statement

General:
The purpose of this privacy statement is to inform our customers about the processing of their personal data. In order to use the online services of the ww.repoextreme.com website, the customer must accept these terms.

Registrar:
Repo Extreme Oy
Kisällinkatu 8
70780 Kuopio
Social security number: 2872091-5

Person handling registry matters:
Company: Repo Extreme Oy
Name: Timo Rissanen
Address: Kisällinkatu 8, 70780 Kuopio
Phone number: +358 45 8420926
Email address: timo.rissanen@repoextreme.com

What information is collected about me and how is my information stored?

  • Information provided by the user himself
  • Identification information such as name
  • Passport information or similar information required by Customs when ordering products tax-free from outside Finland
  • Contact information (address, email and phone number)
  • Payment information, such as invoicing information and payment method information
  • Location information with the customer's consent
  • Email address and certificate used for Google or Facebook login
  • Permits for marketing communications
  • Product reviews
  • Product-specific supplementary notification orders
  • Information derived from the use of services or through analytics
  • Delivery information, such as delivery address and selected payment method
  • Purchase history, such as ordered products and their price information and returns
  • Online store usage and browsing data
  • Terminal identification information
  • Information and identifiers used for product reviews/recommendations and other targeted content
  • Providing identification, contact and payment information is mandatory in order to make a purchase from the repoextreme.com online store.

The main source of information is the customer or the website user himself.
In addition, we can receive additional information from our partners, such as a credit service provider for invoicing services.

What is my data used for?
Personal data is used:

  • To maintain the customer base and improve the customer experience
  • For producing more personal, targeted marketing and content
  • For order processing, delivery and archiving
  • For the development of Repo Extreme Oy's services and internal operations
  • For analytics and statistical purposes
  • To prevent abuses
  • To provide better customer service

Who can process my data?
Customer data can only be processed by Repo Extreme Oy's own employees, who have been trained to use data ethically and safely. Each member of the staff sees customer data only to the extent that it is necessary for the performance of work tasks.
If necessary, data can be transferred to our trusted contractual partners, for example for analytics or marketing. In the agreements made with all our contractual partners, the requirements set by legislation and the EU data protection regulation have been taken into account.

How is my data stored and protected?
All information stored about customers is protected against unauthorized access, illegal destruction of data, its modification, transfer, transfer and other illegal processing.
Repo Extreme Oy follows good data protection practices when processing customer data, and access to the data is also monitored. Repo Extreme Oy complies with the requirements of the EU data protection regulation, which entered into force on May 25, 2018, regarding the processing of personal data.

How long will my data be kept?
The personal data of customers is only stored for the time necessary to fulfill the purposes of use of customer data described in this privacy statement. Some data can be stored longer, but only to the extent that it is set by law. Personal data can be deleted or anonymized from Repo Extreme Oy's systems at the customer's personal request. If the account is anonymized, the customer can no longer be identified, and the questionable account can no longer be returned.
For some of the data, the legislation may require obligations to store the data for a longer period of time, e.g. for the following purposes:

Fulfilling responsibilities regarding consumer trade
The Accounting Act defines longer retention periods for information, regardless of whether the material contains personal data or not
System log data is collected and stored as required by law in order to be able to offer a legally compliant and secure online store to all customers
Taking sufficient backups of the shop's databases and systems in order to secure data, correct error situations and ensure data security and continuity

What rights do I have?
The customer always has the right to:

  • Get access to your personal data. If you wish, you will receive a copy of the information collected about you. If you wish, you can request information stored about you by contacting us via email at info@repoextreme.com
  • Request correction or deletion of personal data about you.
  • You can also request restriction of processing or object to the processing of your personal data under certain conditions

Data processing and storage are based on your consent. Naturally, you also have the right to withdraw your consent at any time. You can manage your data and withdraw your consent from the account management pages. Please note that withdrawing consent does not affect the legality of data processing carried out before it.

From your customer account, you can redefine, correct or delete the information you provide about yourself.
By contacting our customer service, you can make a request to exercise your rights. Please note that the request must be sufficiently individualized and your identity must be revealed. We will notify you if we are unable to fulfill your request in some respects, such as deleting all information that we have a legal obligation to keep (e.g. accounting law).

If you notice that the handling of the matter has shortcomings or is against the law, you have the right to file a complaint with the data protection authority.

Will my data be passed on to third parties?
Some necessary information may be disclosed to third parties to guarantee the delivery of the order and for the payment transaction and marketing messages. For example, in connection with the delivery of the order, your address and contact information will be forwarded to the parties responsible for logistics. On the other hand, information about payment transactions is transmitted to a trusted payment transaction intermediary. Purchase behavior and browsing data can be forwarded to our partners, so that we can, for example, offer customers more interesting content, products and offers.

Information used for analytics and personalization purposes is always anonymized or pseudonymized whenever possible. Only we can connect the pseudonymized information used with your personal information. Each party is sent only the most necessary information for the implementation of the service, and these service providers do not have the right to use the information for any other purpose.

If necessary, we also hand over information to the authorities. We always also inform the customer about information requests, if it is allowed within the framework of the law.

We pass on information to the following third parties:

  • For analytics and statistics partners
  • For product recommendation and personalization partners
  • For e-mail marketing partners, if the customer has allowed a weekly newsletter, communication based on browsing history or
  • product review requests
  • To the transport company
  • When paying with a payment card to a payment intermediary
  • To the supplier of the product, when ordering electronic licenses or direct delivery products
  • Tax-free for customs when buying products
  • To the debt collection company when the invoices are due and going into debt collection
  • When transferring data to third parties, we take care of a high level of data security and protection.

Use of cookies:
Repo Extreme uses cookies and other similar technologies, such as the browser's local storage. These are files created by repoextreme.com, which enable us to collect analytics from the users of the online store and offer the customer a better experience in the online store.

Functional cookies and local storage are used e.g. for customer identification, login maintenance, delivery time estimates and Shopping Cart functions. The use of cookies and local storage and acceptance of their use is mandatory for these functions. Functional cookies set by the server and local storage variables remain in the browser for 15 min-24 months. You can delete cookies from your browser settings. When you visit our website again, new cookies will be loaded into your browser.
By personalizing the user experience, we can offer more product recommendations on our site that are interesting to our customers. For this function, a RichRelevance cookie is placed in the customer's browser. These cookies remain in the browser for 30 minutes to 24 months. The information sent to RichRelevance, such as visits to product pages and search history, is anonymized, and it is not possible for the partner to find out the customer's identity.

We use Google Analytics, Hotjar, Semrush, Google Tag Manager, Google AdWord, Google Display Network and Google DoubleClick for analytics related to the use of our site, popular products, trends and sales and, with your consent, also for marketing targeting. The information sent to Google is anonymized.
You can opt out of marketing targeting by enabling the Do Not Track function of your browser and setting your browser to reject third-party cookies. When logged into the customer account, the account management's privacy settings override the browser's Do Not Track functions.

Changing the privacy statement
Repo Extreme is constantly developing its services and operations and strives to offer its customers the best possible customer experience. Due to legislation and other changes that occur on this website, it may be necessary to make changes to this privacy statement or clarify some of its parts.

Who can I contact?
If something is still bothering you, you can contact our customer service via email at info@repoextreme.com