The purpose of this privacy notice is to inform our customers about their personal data collection and processing. In order to use our services through www.repoextreme.com -website the customer must accept the terms mentioned in this privacy notice.
Repo Extreme Oy
Business ID: FI28720915
If you have questions regarding how we process your personal data, you can contact our customer service at email@example.com
The information that will be collected
- Information customers provide to us
- Information for identification, such as name
- Contact information, such as email address, phone number, postal address etc.
- Payment information such as billing information
- Location information
- Google or Facebook login email
- Subscription information for marketing
- Product reviews
- Product-specific supplementary notification orders
- Information derived from the use of the services or through analytics
- Delivery information, such as delivery address and selected payment method
- Purchase history, such as ordered products and their price information, as well as returns)
- E-commerce usage and browsing information
- Device identification used for browsing
- Product reviews / recommendations and information and tags used for other targeted content
- Providing identification, contact and payment information is required to make a purchase from the com online store
- The main source of information is the customer or the e-commerce user himself
- In addition, we may obtain additional information from our partners, such as your credit service provider for billing services.
What is your data used for?
We use your personal data:
- To maintain customer relationship and creating better customer experience
- To develop of more personal and targeted marketing and content
- For processing orders, delivery and accountant
- To develop Repo Extremes services and internal functions
- For analytical and statistical purposes
- To prevent abuse
- To provide better customer service
- Who can handle my personal data?
Your personal data can be handled only be Repo Extremes employees, who are trained to use the data ethically and securely. Each member of staff will only see your personal data to the extent necessary to perform their duties. If necessary, the data may be transferred to our trusted partners for purposes such as analytics or marketing. All agreements with our partners take into account the requirements of the law and the EU Data Protection Regulation.
How is my data stored and protected?
All customer data is protected from unauthorized access, unauthorized destruction, alteration, disclosure, transfer or any other form of unlawful processing.
Repo Extreme Oy adheres to good privacy practices in the processing of customer data, and access to the data is monitored. Repo Extreme Oy complies with the requirements of the EU Data Protection Regulation, which entered into force on 25 May 2018, regarding the processing of personal data.
How long will my personal data be stored?
All customer information will be kept only for the time necessary to fulfill the purposes for which customer information is described in this document. Some data may be retained for a longer period, but only to the extent required by law. Personal information may be removed or anonymised from Repo Extreme Oy’s systems at the customer’s personal request. If the account is anonymised, the customer can no longer be identified and the account in question can no longer be recovered.
For some of the information, the law may require obligations for the longer-term storage of the information.
Fulfillment of Consumer Trade Responsibilities
The Accounting Act defines longer retention periods for data, regardless of whether the material contains personal data or not.
System logs are collected and stored as required by law to provide a legal and secure online store for all customers.
Making sufficient backups of trade databases and systems to safeguard information, correct errors, and ensure security and continuity.
What rights do I have?
As our customer you have always right to:
Get access to your personal data you have given us. You can also receive a copy of the data collected by contacting us at firstname.lastname@example.org
Request the correction or deletion of your personal data
You may also request that we restrict processing or object to the processing of your personal data under certain conditions
The processing and storage of data is based on your consent. Of course, you also have the right to withdraw your consent at any time. You can successfully manage your information and opt out from the Account Management pages. Please note that the withdrawal of consent does not affect the lawfulness of the processing prior to that.
You may redefine, correct, or delete information about yourself that is disclosed to You in Your Customer Account.
Contact our customer service to request your rights. Please note that the request must be adequately identified and include your identity. We will notify you if we are unable to comply with your request in some respects, such as the deletion of all information for which we are legally required to maintain (eg accounting law).
If you find that there are deficiencies in the handling of the case or that it is unlawful, you have the right to complain to the data protection authority.
Does my personal data end up to third parties?
Some necessary information may be passed on to third parties to ensure order delivery, as well as for payment and marketing messages. For example, when you place an order, your address and contact information will be passed to the parties responsible for logistics and payment transaction information is transmitted to a trusted payment intermediary. Purchasing behavior and browsing information can be passed on to our partners in order to provide our customers with more interesting content, products and promotions, for example.
The information used for analytical and personalization purposes is anonymized or pseudonymised whenever possible. Only we can combine the pseudonymised information used with your personal information. Each party is provided with only the information that is necessary for the execution of the service and these service providers are not authorized to use the information for any other purpose.
If necessary, we also pass on the information to the authorities. We will always inform the customer of requests for information, if it is permitted by law.
We share information with the following third parties:
For analytics and statistics partners
For product recommendation and personalization partners
For email marketing partners, if a customer has allowed a newsletter, communications based on browsing history, or product review requests
To the carriers
To the payment agent when paying with a debit card
To the customs when purchasing products duty-free
To the debt collection company when the invoices are due and transferred to debt collection
For data transmission to third parties, we maintain a high level of security and protection.
By personalizing the user experience, we can provide more product recommendations on our site that are of interest to our customers. A RichRelevance cookie is set on the customer’s browser for this function. These cookies remain in the browser for 30min-24 months. Information sent to RichRelevance, such as product page visits and search history, is anonymised and the affiliate cannot identify the customer’s identity.
We leverage Google Analytics, Hotjar, Semrush, Google Tag Manager, Google AdWords, Google Display Network, and Google DoubleClick for our site usage, popular products, trends, and sales analytics, and with your consent, in marketing targeting. The information you submit to Google is anonymous.
You may refuse the allocation of marketing may refuse the introduction of the browser Do Not Track feature and setting your browser to reject third-party cookies. Account management privacy settings override Do Not Track in the browser when logged in to a customer account.
Changing the privacy statement
Repo Extreme is constantly improving its services and operations and striving to provide its customers with the best possible customer experience. Due to legislation and other changes on this site, it may be necessary to make changes to this privacy statement or to clarify parts of it.
How can I contact you?
If you have any questions, please do not hesitate to contact us at email@example.com